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Delivery &  Returns

At ORANGA, we strive to provide our customers with a seamless and satisfying shopping experience. This Delivery and Returns Policy outlines the terms and conditions for the delivery and return of our products, including supplements, gut health tests, DNA tests, and functional health tests.

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Delivery

  1. Free Delivery: We offer free delivery on all orders over £40. For orders under £40, a flat rate of £3.50 will be applied.

  2. Delivery Timeframe: We aim to dispatch all orders within 24-48 hours of receipt, Monday to Friday, excluding public holidays. Delivery times may vary depending on your location, but we typically estimate 3-5 working days for delivery within the UK.

  3. Delivery Address: It is the customer's responsibility to ensure that the delivery address provided is accurate and complete. We cannot be held responsible for any delays or losses resulting from incorrect or incomplete addresses.

  4. Delivery Method: We use [ specify courier service, e.g., Royal Mail, DPD, etc. ] for our deliveries. You will receive tracking information via email once your order has been dispatched.

 

Returns

  1. Returns Window: You have the right to return any product within 14 days of receipt, provided it is in its original packaging, unopened, and in a resalable condition.

  2. Return Procedure: To initiate a return, please contact our customer service team via [ email address ] within the 14-day returns window. We will provide a returns form and instructions on how to proceed.

  3. Refund: Once we receive the returned product, we will process a full refund within 14 days. Refunds will be issued in the original payment method.

  4. Return Shipping: The customer is responsible for the cost of return shipping, unless the product is faulty or damaged, in which case we will cover the return shipping cost.

 

Faulty or Damaged Products

  1. Notification: If you receive a faulty or damaged product, please notify our customer service team within 7 days of receipt.

  2. Replacement or Refund: We will replace the faulty or damaged product free of charge or provide a full refund, at our discretion.

 

Cancellation

  1. Cancellation Window: You have the right to cancel your order within 14 days of receipt, provided the product has not been opened or used.

  2. Cancellation Procedure: To cancel your order, please contact our customer service team via [ email address ] within the 14-day cancellation window.

 

Exceptions

  1. Perishable Products: Due to the nature of our products, we cannot accept returns on perishable items, such as supplements, once they have been opened or used.

  2. Personalised Products: We cannot accept returns on personalised products, such as DNA tests, once they have been processed.

 

Warranty

  1. Product Warranty: We warrant that our products will be free from defects in materials and workmanship for a period of [ specify warranty period, e.g., 6 months, 1 year, etc. ] from the date of delivery.

  2. Warranty Claims: If you believe your product is defective, please contact our customer service team within the warranty period.

 

The Law

This Delivery and Returns Policy shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from this policy shall be resolved through Mediation or arbitration.

 

Changes to this Policy

We reserve the right to modify this Delivery and Returns Policy at any time without notice. It is your responsibility to review this policy regularly to ensure you are aware of any changes.

 

By placing an order on our website, you acknowledge that you have read, understood, and agree to be bound by this Delivery and Returns Policy.

 

Contact Us

If you have any questions or concerns regarding this policy, please do not hesitate to contact our customer service team via [ email address ]

Thank you for shopping with ORANGA

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